Trouble-Shooting Guide

This is used to provide the solutions to some general problems that our customers have. We will keep on adding new guides for better supporting our customers.

Part I

Q: Where to set up printers?

A: Main Menu -> System Utilities -> Configuration -> Printers and Reports

Q: Where to set up labels?

A: The menu can be accessed from Main Menu -> Master Files -> Products and Sheets -> Set Up Labels.

Q: Why is the software suddenly not responsive to the keyboard?

A: This will happen if you click the mouse outside the program window. Just click back inside the program window, and then you will be able to use the keyboard again.

Q: How to find an order?

A: Follow this sequence:

  • First, go to Order Entry from Main Menu.
  • Then, if you cannot remember any information about this order, you can simply press Up and Down Arrow to find the order.
  • If you already know some details, such as order number, customer name, you can press B for Browse and find the order.
  • Q: Where can I change price for the sheet, sundry or product?

    A: The price can be changed by:

  • either changing sheet price and change sundry price by accessing Master Files (Main Menu -> Master Files -> Products and Sheets -> Price Lists),
  • or changing all prices from Client Files (Main Menu -> Master Files -> Client Files -> Customers -> Pricing).
  • Q: How to set up a new product?

    A: Main Menu -> Master Files -> Products and Sheets -> Standard Products -> Add

    or

    Main Menu -> Master Files -> Client Files -> Customers -> Products ->Add

    These two ways all can be used to set up complex product.

    Q: If I mistakenly mark an undelivered order as delivered, how can I change it back?

    A: Main Menu -> System Utilities -> Undeliver an Order. Find the order and accept it and its status will be converted back to undelivered.

    Q: If I mistakely mark an uninvoiced order as invoiced, how can I change it back?

    A: Follow this sequence:

  • Remember or write down the order number.
  • Then, access from Main Menu -> System Utilities -> Uninvoice an Order.
  • Finally, enter the order number and accept it and its status will be converted back to uninvoiced. (Note: This way is only available where payment for the invoices have not yet bee received.)